Exchanges by Mail
To exchange an item by mail,
email
Customer Service with the following information.
- The item you are returning
- The new item(s) you want sent
- Please be as specific as possible when describing
the new item. For example, give the item name, color,
size and so on.
Then enclose the invoice with your return.
THE GENERAL STORE
2705 Pinewood
Garland, TX 75044
Telephone: (214) 681-7451
Email:
store@elevenhundredsprings.com
The item returned will be credited to the original payment
method and the new item(s) will be charged to the same
payment method. Shipping charges for the returned item are
not refundable. Shipping will be charged for the new item(s)
sent.
A gift you received is not exchangeable by mail. If you
return a gift by mail, the cost of the item and the sales
tax, if applicable, will be credited to the original payment
method when we receive the item.
Returns Policy by Department
within 90 days of receiving it, unless otherwise noted
below.. Additional guidelines are also noted below.
APPAREL & ACCESSORIES
- All apparel, shoes and accessories:
90 days with receipt; and
merchandise must be unworn, with tickets attached and
accompanied by the original pack list / invoice.
MUSIC
- CDs and DVDs:: Must be returned unopened.
- Music Downloads: Cannot be returned. All
sales are final and all charges from those sales are
nonrefundable.
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